If your order arrives defective/damaged or is lost in transit please reach out to us at email@example.com for a replacement free of charge.
Unfortunately, we are not accepting any returned items at this time. If your product arrives damaged or faulty please contact us at firstname.lastname@example.org to be offered a replacement free of charge. We will require proof of product damage and will assess each claim on an individual basis.
Please do not 'return to sender' without prior contact. This will not be accepted as a refund or exchange and you will be responsible for any return shipping fees to get the product back to you.
Lost or Stolen Packages
Lumino Co is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Lumino Co will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
If you would like to cancel your order, please contact us at email@example.com with the order number. Order cancellation requests must be made within 48 hours of placing the order as orders may ship out on the same day.
Please note: Cancelled orders will be refunded 95% of the paid total, this is only to cover payment processor fees incurred by providing a refund for cancellation.