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    Shipping policy

    How Long is Shipping?

    Shipping is estimated between:

    • 2-3 weeks for USA & UK
    • 2-3 weeks for Europe 
    • 3-4 weeks for for Australia, Canada and New Zealand
    • Up to 16 business days for the rest of the world

    Please note this does not include production time.

    Kindly be informed that for orders made during December, we cannot guarantee that your lamp will arrive before Christmas.

    Currently orders may be subject to a delay due to the high volume of orders we are receiving. We also have a very large catalogue of lamp designs and produce most designs on demand to ensure the highest quality possible.

    Production Time

    Please allow up to 3-5 business days for production (8 during peak periods e.g. Christmas and holidays).

    All of our products are produced "on demand" meaning we only make them when you order. We do this so that we can ensure the highest level of quality control possible. 

    It's important to remember to add production time on top of shipping time.

    Please be patient, things happen out of our control. If your order hasn't arrived within the specified times please wait 5 business days and then contact us at

    My Delivery Hasn't Arrived!

    Please don't worry. We guarantee all purchases and will make sure yours is delivered safely. If for any reason there's an issue with your order, we'll send a replacement free of charge. In the meantime, please allow a few more business days to contact us.

    Custom Orders

    Kindly allow up to 2 weeks for the production process as bespoke designs are more complex to produce.

    Incorrect/Missing Addresses 

    Incorrect/missing addresses which cause a delivery to fail and are thus returned to sender will incur a shipping fee to re-ship to the recipient. 

    Additionally, if the parcel is returned to sender due to the recipient not being available for delivery; a shipping fee may also be incurred for the re-ship process. 


    Up to 16 unique colours to match the mood

    Energy Efficient

    Integrated energy efficient LED system for a long life span

    Fitted Packaging

    Every product package is purposely fitted

    Tracked Shipping

    Peace of mind on all of your orders