20% SALE + *24 HR* FREE WORLDWIDE EXPRESS SHIPPING ON ALL ORDERS

FAQ

How long is shipping?

Approximate shipping times are as follows:

• 8-12 business days for USA & UK orders 

• 8-14 business days for Australia, Canada and New Zealand

• 8-14 business days for European orders

• Up to 16 business days for the rest of the world

Please note this does not include production time.
Please allow extra time for custom orders

How long is production time?

Please allow up to 5 business days for production (8 during peak periods e.g. Christmas and holidays).

All of our products are produced "on demand" meaning we only make them when you order. We do this so that we can ensure the highest level of quality control possible. 

It's important to remember to add production time on top of shipping time.

I only received part of my order?

Our products are packed in individual & fitted packaging to ensure the safest possible delivery. 

Due to this, some products may arrive at different times. 

If your products arrive separately, please wait a few days for the remainder of your order to arrive.

If you have any concerns, we're always available to help via email at info@luminoco.com

My delivery hasn't arrived!

Don't worry, please wait a few more business days or contact us. We guarantee all purchases, so if yours is lost or unable to be delivered for any reason we will send a new one out free of charge.

What payment methods do you accept?

We accept all major credit cards including VISA, MasterCard, Amex & more.

Is my information secure?

110%! We use Shopify Payments for all checkouts and believe your security is a main priority.

Shopify Payments is the worlds leading payment platform for e-commerce stores. Your details are never saved and no one will have access to them.

Shopify also guarantees the safety of your payment, giving you further peace of mind.

I entered the wrong address, can I change it?

We accept changes of an address if it is requested within 24 hours of the purchase. Orders that have been shipped cannot have their address' changed by us. At that point we recommend you to contact your local courier to have your address changed.

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Variety

Up to 16 unique colours to match the mood

Energy Efficient

Integrated energy efficient LED system for a long life span

Fitted Packaging

Every product package is purposely fitted

Tracked Shipping

Peace of mind on all of your orders